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Bridgend County Borough Council

01656 643643
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Bridgend County Borough Council
Civic Offices
Angel Street
CF31 4WB | Get Directions

We believe all our customers should receive the best possible standards of customer service. To make sure you receive a high quality service, we have made these commitments to you. We will:

  • put the customer, at the heart of everything we do;

  • promote equality and treat you fairly and with respect;give you choices about how and when to contact us;

  • be friendly, approachable and professional;

  • create a welcoming atmosphere in our public buildings;

  • answer your enquiry at the first point of contact whenever possible;

  • provide straightforward information about our services;

  • deal with enquiries and complaints carefully, quickly and openly;

  • take care to preserve your privacy and security;

  • make sure that services meet your needs by listening to what you say;

  • correct things promptly if they go wrong, and learn from complaints; and

  • develop and support our staff to deliver these commitments.

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